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TERMS AND CONDITIONS
These general terms and conditions of sale comprehensively regulate all sales transactions that may be offered, loaned or carried out from the online store ww.swiss-pro.com owned by AP PHOTO INDUSTRIES, SL (hereinafter AP PHOTO) with CIF B619676429, address at Ronda Industria 48, 08210 Barberà del Vallès and registered in the Mercantile Registry of Barcelona TOMO: 31.730, FOLIO: 94, SHEET: B-194.880.
Our general conditions are subject to change. You can check the latest version at any time on this page.
By accessing, browsing and using the website, you accept all the conditions established here.
To make purchases at swiss-pro, you can quickly register on our website by choosing an email address and password. Once registered, you can complete the rest of the information at any time on the "my account" page. If you prefer, you can finalize your purchase without registering.
The email address you provide during registration will allow us to notify you of all messages regarding the management of your account or your purchases.
When registering, you guarantee that you are of legal age and have legal capacity. In addition, you agree to provide true, complete and up-to-date information.
Once registered, you agree not to use your user and associated services for reasons contrary to the purpose of the website such as profiling other users, direct or indirect marketing, speculation, competition or industrial espionage.
AP Photo reserves the right to refuse the creation of an account or close an account and to delete or edit its content if it is considered that the member violates the applicable laws, the general conditions or any of the terms, conditions, guidelines or website policies.
PRODUCTS AND SERVICES
Pictures and descriptions
We work so that all descriptions and images of our available products correspond to the actual products. However, keep in mind that there may be slight variations in the actual color of the product compared to the images due to differences in the display of screens or lighting conditions. The actual packaging of the products may also vary from the images and / or descriptions that appear on our website.
These conditions only apply to small variations and do not exclude us from liability if you receive an incorrect product.
When buying a variable product, you may have to select the size, model or color of the product you want.
We cannot guarantee the availability of our products. On our website you can find indications of our stock, however they cannot always be exact.
We strive to ensure that product images on the Website are faithful reproductions of the physical products.
However, despite the adoption of technical solutions to minimize inaccuracies, there may be discrepancies (for example, color resolution) between the images and the physical products.
In the event that, due to circumstances of force majeure or due to an incident attributable to swiss+pro, the product or service is not available after the purchase has been made, swiss+pro will contact the Customer to refund the corresponding amount or propose a similar product and solve the incident.
The prices of our products are shown with taxes included and should be considered for a single unit unless otherwise indicated.
We reserve the right to modify the prices of our products and add, modify or delete special offers at any time.
We work to ensure that all prices for our products are correct at the time of purchase. However, our website has thousands of products and therefore it is possible that in rare cases an incorrect price may be displayed.
swiss+pro will not be responsible in the event of publishing, due to an involuntary or technical error, a Product whose sale price to the public is manifestly lower than that offered on the market at the time of sale, so that the existence of that error was notorious. In those cases, swiss+pro will inform the Clients as soon as possible and cancel the order, returning the money to the Client. If the Customer had already received the Product, they must return it to swiss+pro (swiss+pro will assume the cost of the return). swiss+pro will not be obligated to complete the sale or deliver the affected Product.
The swiss-pro purchase process is very simple. Whether you are already registered or not, you can place your order by adding products to the shopping cart. Whenever you add a product to the cart, it will be redirected so that you can review and modify your order. You can always continue shopping in our store to add more products in the basket or you can finalize your order.
At the time of finalizing the order, you agree that all the information provided to be able to send your order is correct and complete. In case, in the review of the order you detect an error, you should contact us to try to correct it as quickly as possible. In the same way, if we cannot process your order due to erroneous or incomplete information, we will contact you. We will not accept any responsibility for loss if the details you provided were incorrect.
CANCELLATION AND EXTENSION OF ORDERS
Customers may cancel orders before receiving the product as long as the order is in the "processing" status and as long as the particular conditions of the campaign in question do not exclude this possibility. This information will be provided to the Client in the campaign itself. In any other case, if the Client wishes to cancel an order, he must return it, as indicated below.
To cancel the order, the Customer must follow the procedure established in the My account > My Orders section. Order cancellation requests via email will not be accepted.
swiss+pro reserves the unilateral right to cancel orders in the cases and in accordance with the terms and conditions indicated in the "PAYMENT METHODS" section, related to the verification of payments, of these Terms and conditions of sale or if observed any defect in the products sold.
All payment methods offered by swiss-pro are subject to checks and authorizations by the issuing entities of the payment method. If said entity does not authorize the payment, the purchase procedure cannot be continued and your order will be automatically canceled..
These are the payment methods available in swiss-pro:
Payment by credit card is made through the Banco de Sabadell VIRTUAL POS platform, which guarantees maximum security in the management of credit card transactions, this platform allows us a high level of security in your purchase. Payment is made with the secure system guaranteed by Banco de Sabadell with a “Verisign” digital certificate with 128-bit SSL (Secure Socket layer) encryption.
We remind you that on our site and/or electronic commerce we do not store information regarding users' credit card details.
Pay quickly and safely with your PayPal account. If you select this payment method, you will be redirected to the secure PayPal page, where you must enter your credentials and accept the payment. Once the payment is confirmed, you will return to our payment confirmation page, where you can confirm the status of the order placed.
Payments through PayPal have a surcharge of 3.5% of the total amount. If you don't have a PayPal account, you can pay using your credit card.
PAYMENT IN SEVERAL DEADLINES WITH POSTPONEMENT
Installment payment is a means of payment that allows customers to pay for their eligible purchases in multiple installments.
Postpone me offers this service. swiss+pro (AP Photo Industries SL) is not in charge of deciding whether to approve the application.
Postpone allows you to choose up to 36 installments to make the payment. You will be able to confirm the fees once you have chosen one of these two payment methods and click on confirming the purchase.
How does Aplazame work?
It is essential to have a card in your name. To proceed with the financing you just have to follow these simple steps.
Aplazame allows you to choose between paying in installments with your card with an APR of 16.02% to be paid divided between the selected installments.
Step 1 - Choose the option to pay in installments
During the purchase process, on the third and last screen, "Payment" you will only have to select the option Finance your purchase with Aplazame that appears just below Payment method and click on Finish Purchase.
Step 2 - Choose your fees
To use Aplazame it is not necessary to register anywhere. You simply have to choose the number of installments and they will be automatically recalculated. In addition, we will need some information from you to guarantee the security of your purchase, but don't worry! Some of them will be automated in case you had previously inserted them on the store's website. Everything quick and easy. After choosing the fees, fill in the data at the bottom and accept by clicking on the blue button. 100% process transparent!
Step 3 - Confirm the payment
After verifying if the information of your purchase, the fees and the expected dates of the next payments is correct, you must enter the details of your debit card and press the "Pay" button to finish the process. In a matter of seconds you will know if it has been approved.
Your credit approved in seconds and your order confirmed in your customer account at swiss-pro.com
PAYMENT AND RESERVATION OF THE PRODUCTS
The acceptance and delivery of the products will remain pending until the actual verification of the payment.
CANCELLATION OF ORDERS
You can cancel your order at any time before the order has been shipped. The money will be reimbursed according to the payment method you have used.
The products have a 2-year legal guarantee for lack of conformity of the same that is manifested in the period - from the date of delivery - foreseen and in accordance with the provisions of the applicable regulations for consumer customers. Regarding products reconditioned or purchased by non-consumer customers (Professionals), the warranty will be one (1) year from the date of delivery.
All of our products are subject to the official manufacturer's warranty.
The guarantee does not include deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, electrical accidents, installation and/or use not in accordance with the instructions for use or not carried out by the authorized technical service when appropriate, nor materials or perishable products, subject to wear due to normal use or because they are consumables. Products modified or repaired by the Customer or any other person not authorized by the technical assistance service are excluded from the guarantee.
The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. Therefore, the following are excluded from the guarantee:
- Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the safety instructions in the product manual.
- Products modified or repaired by the customer or any other person not authorized by AP PHOTO.
- Incorrect software / hardware configuration, by the customer, of a computer, component or peripheral. Incorrect software / hardware configuration or equipment failure caused by a component not supplied by AP PHOTO and incorporated by the customer.
- Computer virus infection, by the client, on computers, hard drives or additional software.
- In the case of electric bicycles and scooters, the warranty will be 2 years in mechanical part, and 6 months in electrical and battery part.
Wear, signs of improper handling, improper use, abuse, bumps, falls, dirt, will be treated as repair outside of warranty low budget.
The customer will be able to select the shipping method from among those possible for their area. You should bear in mind that the delivery times and the cost will be different for each form of transport.
AP PHOTO INDUSTRIES, SL sends orders to its customers through different transport companies of recognized national and international prestige.
Before confirming their order, the customer will be informed about the shipping costs and transport times that apply to their specific order. However, both may vary depending on the specific circumstances of each order.
AP PHOTO INDUSTRIES, SL does everything possible to respect delivery times, however, it is not responsible for the consequences due to a delay in delivery or a loss of the package by people outside the transport contract. The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
The shipping costs that appear on the web when placing the order are indicative and AP PHOTO INDUSTRIES, SL reserves the right to alter the shipping costs when the weight of the items ordered is greater than the standard weight for which they have been established. indicative costs. In the event of a price variation, the customer will be notified by email about said variation and the customer may choose to cancel his order without being charged any additional cost.
All shipments are made by Certified Mail. In the vast majority of cases, orders are shipped within 24/48 hours once the order is received and confirmed. If for any reason the shipment takes longer than usual, we will communicate directly with the customer by email or telephone contact. Upon express request of the client, the tracking code of each shipment will be provided. Our delivery times will also depend on the time for the preparation of the order. Orders placed before 12 noon will be delivered to the carrier the same day. The rest of the orders can be delivered the next day.
SPAINDelivery in Peninsula: 1-2 business days
Delivery in the Balearic Islands: Mallorca and Menorca: 2-3 business days | Ibiza: 3-4 business days | Formentera: 4-5 business days
To the Canary Islands, Ceuta and Melilla Suspended until further notice.